Global 7x24x365 OPS Service Category
He benefits of our service desk go well beyond basic help-desk support. In addition to providing multi-tiered end-user assistance, our Malaysia, Malaysia-based service desk acts as a centralized hub for any array of services. From proactive monitoring and maintenance to desk-side support dispatch, the service desk delivers a highly responsive IT management solution designed to empower your team to focus on more pressing, strategic goals.
Available 24x7x365 Multi-tiered support and service dispatch Customizable end-user interfaces (phone, email, and/or chatApp) Adherent to strict service-level agreements Regulated by annual SOC 2 audit and ITIL best practices Fully staffed with Alphanumeric employees, not contractors, to ensure consistent service and improvement-over-time
Global 30 + Countries 7*24*4 Hours Operation and Maintenance.