Data Centers Remote Hands Service provides professional support to clients requiring emergency, planned and routine maintenance. With Remote Hands, clients are able to respond more quickly to emergencies, reduce travel time to and from the data center, improve uptime, and reduce the cost of infrastructure management and maintenance. With hourly service plans, volume discounts and 30-minute billing increments, clients are able to reduce their cost of infrastructure management.
Digitalsystem’s Remote Hands support may be relied on for a variety of tasks, as requested by the customer. Below is a list of the most commonly requested activities:
Cabling & Wiring
Functions performed include cross-connect termination and moving, securing or dressing existing cabling.
Tasks such as racking and stacking equipment, moving or discarding boxes or equipment, and basic cleaning of customer space can be done.
Basic Device Management
Remote Hands staff can verify device physical status, swap modular equipment, plug-in serial cables and more.
Shipping & Receiving
Packing, labeling, unpacking, and inventory of boxes and equipment can be performed by Remote Hands staff.
Functions ranging from basic circuit testing and diagnostics to advanced circuit migrations in coordination with carriers/ISPs are available.
Simple tasks such as swapping of tapes, storage media or removable media can be easily accomplished by Remote Hands staff.
Full or partial deployment audits, device labeling, photographing space or equipment and cross-connect tracing can be performed.
Vendors and consultants can be escorted to and from a customer’s space, and observed while they are working within the space.